| Feature Comment |
| Cost | List price $84.99. Purchased from Amazon for $36, Apr 08 |
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Ergonomics |
| Easy to put on and take off | When used without the ear loop, you simply stick the unit in your ear and take it out again. This is easy to do. Using the optional loop makes this only slightly more difficult. |
| Easy to use the control buttons | The good news - there are more buttons on this unit than on a typical unit. The bad news - there are also more functions that are spread around the various different buttons, and in total, the unit is no easier to use than any of the myriad of other poorly designed Bluetooth headsets. I continue to marvel at the inability of the industry to make use of such simple concepts as, eg, a slide switch to turn the unit on and off, eliminating the sometime ambiguity of 'is the unit actually on or off at present'. While Cardo gets zero marks for the ease of use of its buttons, this is no worse (but also no better) than any other Bluetooth headset to date. |
| Comfortable to wear | The earpiece was neither comfortable nor particularly secure to wear unless you added the optional loop. The lack of comfort is probably due to it not coming with a range of different sized parts that actually fit in your ear. With the optional loop it was no longer uncomfortable, because it now primarily hangs off your ear, rather than is mounted by being wedged into your ear. See also the related discussion below about the security of the mounting options. |
| Can you use with glasses | Yes, the small size of the earpiece doesn't interfere with glasses at all and the optional loop is thin and unobtrusive too. |
| Can use with either ear | Yes. If you have the optional loop added, you simply rotate this to match the 180° different symmetry of your other ear. |
| Securely mounted on ear | The unit can be worn either with or without a metal loop that hangs around your ear. If you wear it without the loop, you'll necessarily push the unit further into your ear, which detracts from the comfort factor. Unusually, this unit does not come with a range of different sized ear pieces, and the size of the bit that goes in your ear was too large for me or for several other reviewers and 'ordinary users' too. Perhaps it was because of the 'one size (doesn't) fit all' policy, but I had the unit fall out of my ear while wearing it, which is of course unacceptable. Adding the optional loop makes the unit much more secure. |
| How to carry | Cardo have given some thought to this often overlooked issue, and offer a couple of innovative solutions. The first is a lanyard with a type of 'dock' that you can clip your headset into while not in use. The lanyard loops around your neck, and has a soft rubber type oval loop at the bottom, into which you can friction fit the headset when not in use, and from which you can simply pull the headset out to put in your ear when needed. A great idea? Alas, no. A dangerous idea, as evidenced by the warning label affixed to the lanyard's packing, which reads 'CAUTION Use Lanyard at own risk. No replacement if headset is lost'. This is a warning that was obviously placed there for good reason (it seems from pictures in earlier reviews that this warning label is a recent addition) - the headset fell out of the lanyard several times during my testing. The second option is a carry pouch that you could keep on your belt and have your S-800 in when not in use. The carry pouch sells from Cardo's website for a mere $5, but not it is not clear if it will fit the headset if/when you have the metal ear loop added to it. |
| Weight | The unit weighs 0.3 ounces. Because it is short and squat, there are no angular momentum issues and the unit has a very low perceived weight, especially when mounted on your ear with the ear loop. |
|
Ease of Use |
| Commands intuitive and easy to remember | Between writing this review and the previous review one week earlier, I had a minor mental epiphany. Who really cares if the headset commands are intuitive and easy to remember or not? The key thing is to know how to turn the headset on and off, and perhaps how to place and answer calls - anything more complicated can generally still be done from the phone handset, obviating the need to learn arcane headset commands. Due to the rich set of headset features, the S-800 has even more commands than do many of its competitors, which makes mastering the unit more complex. For example, the two color status light has fifteen different things it can signal, depending on which colors show, and whether they flash quickly or slowly. Will real people ever bother to memorize the different meanings of, eg, the red light flashing slowly and the red light flashing quickly? Of course not (oh, and by the way, these two different types of flashing signal both mean the same thing - low battery. Go figure....) |
| Volume adjustable | Yes. The unit has a volume wheel - you flick it one way repeatedly to increase the volume, and the other way repeatedly to decrease the volume. There are eight different volume levels you can select between. |
| How fast does it turn on | It takes about four seconds to turn on and about another four seconds to synch with the phone. |
| Manual | A helpful and well written 16 page (long narrow page size 8.7" by 2.7") black and white user guide (in English) is provided with the unit, and the same guide can also be downloaded from Cardo's website. The manual also has German, Italian, French and Spanish versions bound into it. |
| Support | Via email, website (very rudimentary), and (800) number - (800)488-0363. Support hours are 8.30am - 5pm, Mon-Fri, EST. A test call was answered very quickly, and the (US) support rep gave reasonably helpful and sensible answers. |
| Pairing password printed on device | No (it is 0000 so in an emergency you have a good chance of guessing what it is!) |
|
Features |
| Battery life | Up to 8 hours of talk or 168 hours of standby time claimed. These timings are slightly better than normal compared to other units on sale in April 2008. |
| Low battery indicator/signal | You can check the battery charge level at any time (while not in a call) by pressing and holding the Control button for about four seconds. The LED will flash blue for a full charge, alternately blue and red for half charge, and red for a nearly empty charge. |
| Battery type | Lithium polymer. |
| Replaceable battery? | No. As with other headsets, the chances are by the time the battery has died, you'll probably have bought a new headset. |
| Battery charging method/time | The bad news - the headset doesn't use a standard mini USB connection for its power input. The good news? It uses a micro USB connector instead, and this is possibly the new common standard type connection for miniature devices such as phones and headsets. Charging time is about 2 hours. A red light on the headset goes on when charging and extinguishes when fully charged. |
| Multi-voltage charger | Yes. |
| Charger weight/size | 2.2 oz. A small brick charger. |
| Other charging methods | Cardo include a cable with the unit to connect via a regular USB plug to a power source such as a hub or laptop, and ends in a micro USB plug to connect to the headset or any other micro USB type connection. Cardo also sell a car charger on their website for $15. |
| How many pairings can be stored | The S-800 can store up to eight different phone pairings. And it can be simultaneously connected to two different phones - eg, your home and work cell phones, or your phone and your spouse's phone. Obviously (?) you can only place or receive one call from one phone at one time, but while in standby mode the headset can 'listen' for incoming calls from two phones at once, and will allow you to answer whichever phone rings next. This is similar to the functionality of the Plantronics Discovery 650-E. |
| Headset and hands-free profiles? | Both profiles are supported. |
| Audio profile for computers | No. |
| Bluetooth compatibility | Version 2.0 |
| Power/range | Doesn't say, so is presumably standard. |
| Effective range | Doesn't make a claim, but tests showed good reception out to 50' with no obstructions and poorer reception to 60'. On the other hand, with the iPhone being held in my hand down at my hip on one side of my body, and the headset in the opposite ear, the signal quality noticeably diminished. |
| Warranty | The warranty is a generous one year warranty. |
| Free return | Retailer policies will vary. |
| Noise cancelling/DSP | Cardo says the S-800 embodies 'noise reduction technology' without providing any further specifics. Here is a sample recording of me using both the S-800 and an iPhone in a noisy environment with a mix of different sound sources creating a complex sound environment. You'll note that both the iPhone itself and the S-800 do a good job of reducing the background noise. IN particular, notice the initial burst of loud background noise and how it reduces once I start speaking, which helps either unit know what volume level to adopt and to guess at which sounds might be my voice. The noise cancelling/processing on the Cardo seems to be comparable to that on the iPhone itself, and the experience for the person on the other end of the phone is better than it would be without any noise processing at all. But the Cardo's noise processing doesn't seem to involve any 'clever' digital notch filtering, such as is clearly the case with the Jawbone. |
| Sound quality | Sound quality was excellent, and, for the person at the other end it was, if anything, better than the handset. Here is a sample recording of me using both the headset and an iPhone in a clean quiet environment so you can hear the difference for yourself. This headset offers the best sound quality of any tested so far, and in many cases the sound quality is better than directly through the handset. |
|
Capabilities |
| Turning on and off | Turning on is simple - press the control button on the earpiece and wait until the LED flashes blue - this takes about four seconds. Turning off is also simple - press the control button for about four seconds until the LED flashes red. |
| Auto connect | Yes, but doesn't always seem to work reliably with my iPhone. Cardo say they sometimes have problems with the 'smarter' type phones and auto connect, but don't know why. |
| Voice tag support | Supported (if also supported on the phone, of course). Briefly tap the control button, then say the name of the person you wish to call. |
| Last number redial | Yes. Press the volume control wheel inwards once. |
| Transfer call to/from phone | Ouch. The instructions say to press and hold the control button for three seconds to transfer a call either to the headset or to the phone, but then says that on some phones just a brief tap of the button is all that is needed. Except that a brief tap of the button can also hang up a call. And a four second press of the control button can turn the phone off. Plenty of opportunity for error here! |
| Call waiting/Three way calling | Yes. A tap of the volume control switches between calls. Three way (conference) calling is done by holding the volume control in for three seconds. |
| Call reject | Yes. Press and hold the control button for three seconds. |
| Call answer/end | Yes. Generally you will have your headset off rather than on. So, to answer a call, you could first turn it on, then, once the headset was on and paired, press the button briefly to answer the call. This however can take a long time - too long for some callers - so it is better to answer the call on the handset then transfer it once the headset has switched on and paired. If the unit is already on, a short press of the control button will answer an incoming call. To end a call, a short press of the control button is again needed. The unit signals incoming calls with a quiet ring tune ('Ride of the Valkyries') which you'd only hear if the unit was in your ear, so you probably need to rely on hearing the phone handset's ring. |
| Mute | Yes. Press the volume control in briefly to mute or un-mute a call. |
| Other Features | Yes, lots. One innovative feature is a headset locater feature, although note this will only work if the headset is currently switched on, paired to your phone, and in range of your phone. This apparently works by calling any number from your phone, then turning the phone's volume up and down 'five or more times'. I tried it plenty more than five times before giving up. The headset was supposed to buzz, but it didn't. The S-800 has an auto-answer feature that will enable it to automatically answer incoming calls 'for your convenience'. Cardo do point out this can be dangerous, particularly if a call is answered without you realizing it, and all of a sudden you're unwittingly broadcasting whatever you're doing to the person who called you. It has a button lock feature - this can be useful if you're carrying the unit in a pocket and don't want to accidently bump one of its buttons and perhaps place a call. But it is also a hassle - you have to unlock the buttons by pressing both the volume and control buttons simultaneously for at least four seconds before you can even take an incoming call. It also has a speed dial memory that allows you to store up to three numbers in speed dial locations (press the volume button twice for speed dial one, three times for two, and four times for three). |
|
Subjective |
| Attractive design | Reasonably attractive and understated design in silver and dark blue. |
| Flashing indicators on standby | Yes, a blue light flashes once every five or so seconds while the unit is on standby. This can be switched off if you wish. |
| Size | The unit measures about 1.7" x 0.8" and is about 0.4" thick, with the earpiece bit protruding out another 0.5". Without the ear loop it is small enough to be conveniently carried in a pocket. The earloop increases its size to about 2" x 1.8", and the same thickness. |
|
Summary |
| This is a 'good all rounder' headset with good sound quality, an extensive feature set, and a sensibly standard recharge capability. It lists for $85, but is currently available on Amazon for a mere $36, making it easy to justify the slight price premium over entry level priced and featured units. |
